Frequently Asked Questions

No, we do not have a showroom. We operate as an online-based business to focus on keeping our prices competitive for the benefit of our customers. Our website provides comprehensive product information, images, and customer support to assist you in making informed purchasing decisions from the comfort of your own home.

We offer free delivery by courier with a minimum order of €250 to qualify. Free delivery is strictly to the customer’s doorstep only, and in the case of apartments, it’s ground floor/building lobby. We will work with you to schedule a delivery date that suits your convenience, and you are provided with a two-hour time slot the day before delivery.

Yes, we do offer assembly services for most of our beds at an additional charge. When customizing your bed, you will have the option to add assembly to your basket during the checkout process. Please note that as you receive a time slot the day before delivery, it is the customer’s responsibility to ensure that the room is ready for assembly. This includes having the existing bed dismantled and removed, as well as removing any obstacles such as stair gates, paintings, or ornaments, as our delivery team is not responsible for these tasks.

As most of our bed range is “made to order,” delivery typically takes between 2 to 4 weeks. If you require a bed urgently, please contact us with your location, preferred size, and fabric type, and we will check if any models are available for quicker delivery. You can reach us via email, phone call, or WhatsApp message.

We aim to deliver flooring to any part of Ireland in under 7 days. Our efficient delivery process ensures that you receive your flooring promptly, allowing you to enjoy your new floors withoutdelay. We arrange a delivery date with you that’s convenient and you also get a time slot provided the day before.

If you’re contemplating adding an ottoman-style gas lift storage option to your bed, you might be curious about whether you should include the “floor panels” and what they entail.

Essentially, these panels are two black fabric covered boards that rest on your bedroom floor. If your bedroom has carpet flooring, there might not be much necessity for them. However, if your bedroom floor is made of wood, tile, or another material, you might want to consider these panels to protect your floor from any items you place in the storage compartment.

By opting for these panels, you ensure that your flooring remains unscathed, even with the frequent access to and storage of items within the bed’s storage compartment. This added layer of protection can prolong the lifespan of your flooring and provide peace of mind regarding its condition. Ultimately, the decision to order the optional storage compartment floor panels depends on your flooring type and your preference for ensuring its longevity and durability. If you have any further questions or require assistance in making your decision, please feel free to contact our team, and we’ll be happy to help.

While this situation is rare as most of the beds come in 4-5 sections, it is essential to check the dimensions of your stairway and bedroom before ordering. As our beds are custom-made for you, it is entirely your responsibility to ensure they will fit. If you are concerned that access or space is restricted and you cannot accommodate the bed, please measure carefully, and reach out to us. We will do our best to assist you and explore possible solutions to resolve the issue.

Your satisfaction is our priority, and we are here to help make your purchasing experience as smooth and stress-free as possible.

While some retailers may offer trial periods, with some even allowing customers to try mattresses in their homes for up to three months, we are unable to provide this service. At DSD, we prioritize keeping our prices as low as possible. We guarantee that all our mattresses are brand new and sealed, ensuring they have not been subject to any trial periods with other customers. However, customers are welcome to reach out to us to discuss their needs before ordering. We are here to assist you in finding the perfect mattress to meet your requirements.

We do not offer installation services for laminated flooring. Instead, we prioritize providing value and ensuring customers have the best choice at the best possible price. Our flooring consists of click-and-tap flooring, which is straightforward to install. Additionally, you will find numerous professional fitters available in every county who can assist with the installation process. By focusing on providing high-quality flooring options at competitive prices, we empower our customers to choose the flooring solution that best suits their needs while offering the flexibility to arrange installation according to their own preferences.

We accept various payment methods, including credit/debit cards, bank transfers, and alternative payment options. During the checkout process, you will have the opportunity to select your preferred payment method.

Yes, we offer discounts for trade customers. If you are a trade customer, please contact our sales team for a trade account application form and to discuss your requirements.